Buyer help center

Everything a serious buyer needs before adopting an EyeLogs product.

Use these guides to prepare a real client handoff: product fit, data collection, user roles, backend readiness, support ownership, go-live acceptance, and the honest limits that must be resolved during implementation.

First-client guides

Start with the product path that matches the buyer.

HRMHospital, HR, or company workforce launchPrepare departments, shifts, employees, attendance policy, leave policy, documents, payroll readiness, admin users, and four role evaluation paths before client review.

LedgerWiseFinance visibility and accountant collaborationPrepare chart of accounts, opening balances, invoices, expenses, bank import samples, GST/tax review notes, accountant role, backup plan, and export acceptance.

RiskOSBoard, compliance, and risk operating reviewPrepare risk taxonomy, scoring model, evidence owners, controls, approval roles, board report format, retention expectations, and backend evidence storage plan.

BAOSOwner command center and team accountabilityPrepare teams, daily review rhythm, sales/ops/finance/HR work queues, approvals, inventory, documents, support escalation, and weekly owner brief expectations.

Launch checklist

Every implementation begins with clear acceptance checks.

Access is obviousYour team can open the workspace, use the assigned roles, and return to EyeLogs home/products without a blank page or dead link.
Every visible action has a resultButtons, forms, exports, imports, save/load, filters, modals, and contact actions produce a saved result, export, status, or clear next step.
Backend status is clearThe workspace shows whether tenant data, files, email, backups, and audit records are connected for the current implementation.
Data handoff is plannedClient data templates, import validation, backup/restore, tenant isolation, file retention, and support ownership are confirmed before real data enters the product.
Commercial promise is supportablePricing, timeline, onboarding, training, issue handling, and statutory/compliance boundaries are clear before go-live.

Implementation documents

What your team prepares before kickoff.

Business profileLegal name, locations, industry, departments, users, decision owner, support owner, existing systems, reporting cadence, and launch date.

Workflow mapCurrent process, pain points, approvals, exceptions, reports, documents, integrations, and what success must look like after 14 days.

Data packSample Excel/Tally/bank/HR/risk files, required fields, cleanup rules, import ownership, and rejected-row handling.

Access modelAdmin users, role permissions, sensitive data areas, backup approver, audit reviewer, and who can export client records.

Backend acceptanceProduction URL, auth mode, database/storage, backups, restore test, monitoring, audit export, and data protection responsibilities.

Support handoffIssue channel, expected response window, release process, escalation owner, launch-day checklist, and weekly review meeting.

Handoff resources

Use these product resources before a customer starts real work.

HRMEmployee import and policy packEmployee sheet, departments, shifts, leave rules, payroll fields, document checklist, admin users, and role-based review evidence.

HRM go-liveReal-world approval packetCustomer UAT sign-off, accountant/payroll statutory validation, and named customer case study approval that require real external signatures.Open approval packet

HRM case proofNamed customer approvalWritten approval template before publishing any customer name, logo, quote, metric, screenshot, or identifying operational detail.Open approval template

HRM UATHospital production runbookTenant, departments, shifts, employee import, attendance, leave, payroll, payslips, documents, audit, backup, restore, and go-live sign-off.Open runbook

HRM PayrollStatutory validation worksheetPF, ESI, PT, TDS, LOP, overtime, night allowance, payroll lock, payslip, bank export, and accountant approval boundary.Open worksheet

HRM MobileEmployee self-service QAPhone-size checks for Today, Attendance, Leave, Payslip, Documents, Support, navigation, and touch layout.Open mobile QA

HRM SecurityEmail and MFA proofInvite, reset, MFA enrollment, recovery code, role access, and offboarding checks for customer IT review.Open proof checklist

HRM ProductionEmail, storage, and migration proofReal provider proof for invite/reset delivery, document vault, database migrations, and the boundary between review-mode UAT and production.Open proof page

LedgerWiseFinance UAT and CA signoffChart of accounts, opening balances, invoices, bank samples, GST/tax assumptions, backup restore, external provider gaps, and accountant approval boundary.Open approval resources

RiskOSEvidence, scoring, and board signoffRisk categories, scoring method, controls, evidence owners, retention expectations, legal/security review, board report, and backend storage decision.Open rollout resources

BAOS14-day owner review and UAT signoffDaily review rhythm, users, approvals, sales/ops/finance/HR queues, support owner, export/import, backend evidence, and weekly operating brief acceptance.Open rollout resources

Customer readiness

Each product is presented with working access, clear scope, and honest rollout boundaries.

Product fitClear landing pageThe page explains who uses it, why they buy, what workflow they see, how implementation works, and how support continues.

Working accessLive product evaluationBuyers can use core roles and workflows, see backend status, and book a consultation without hitting broken or generic screens.

BoundariesClient-specific validationPayroll filing, statutory compliance, SSO, and evidence storage are validated for the client's environment before production reliance.

Next step

Choose a product, run the checklist, then schedule the implementation conversation.

EyeLogs should feel ready because every workflow, promise, backend boundary, and support path has been checked before the buyer touches it.

Review products